isp64's Privacy Policy
Your personal information is very important to us. isp64 collects, stores, and uses your data while maintaining the highest security standards.
1. Introduction
isp64 operates a safe and entertaining online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains how isp64 collects your personal information, the purposes for which it is used, when it is shared with third parties, and what rights you have over your information.
By using our website, creating an account, or using our services, you are agreeing to the terms of this Policy. We encourage you to read this Policy carefully. If you do not agree with any term in this Policy, please refrain from using our services.
isp64 believes that transparency and trust are the foundation of a healthy relationship. We are therefore committed to clearly informing you about every aspect of how we manage your data.
2. What Information We Collect
isp64 collects various types of information to provide you with services and to ensure the security of the platform. The details of the information collected are described below:
Personal Identity Information
- Full name
- Date of birth (for age verification)
- National ID number or passport number
- Email address
- Mobile number
- Residential address
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
- Applicable tax-related information
Usage Information
- Gaming activity logs
- Time spent on the platform
- Preferred game categories
- Bonus and promotion usage history
Technical Information
- IP address
- Browser type and version
- Operating system
- Device identification information
- Cookies and similar tracking technologies
We only collect information that is genuinely necessary to provide our services. isp64 never collects excessive or irrelevant personal information.
3. Purposes of Data Use
isp64 uses the collected information for the following legitimate purposes:
3.1 Account Management and Service Delivery
We use your personal information to create and maintain your account, verify your identity, process transactions, and ensure gaming services are delivered. Age verification is particularly important to us — isp64 only serves users who are 21 years of age or older.
3.2 Security and Fraud Prevention
Technical information and activity logs are used to ensure platform security, detect unauthorized access, and prevent potential fraud or money laundering. isp64 applies SSL encryption and other advanced security measures.
3.3 Communication and Support
Your contact information is used to communicate with you on service-related matters, send important updates, and provide 24/7 customer support.
3.4 Service Quality Improvement
We analyze usage information to further improve the experience on our platform. By understanding your preferences and usage patterns, we can provide more relevant content and offers.
3.5 Responsible Gaming
By reviewing your gaming activity data, we are able to provide responsible gaming support. If harmful gaming behavior is identified in any player, we actively provide assistance.
4. Cookies and Similar Technologies
The isp64 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve your experience using our site.
4.1 Types of Cookies
- Essential cookies: Used to maintain your login state and ensure core functionality. The site will not work properly without these.
- Functionality cookies: Store your preferences, language settings, and personalized content.
- Analytics cookies: Collect anonymous data to understand how the site is used, which helps us improve our services.
- Security cookies: Used for fraud detection and account protection.
You can manage cookies by changing your browser settings. However, please note that disabling certain cookies may limit the functionality of our services.
5. Data Sharing and Disclosure
isp64 never sells your personal information or transfers it to third parties for advertising purposes. However, in the following limited circumstances we may need to share information:
5.1 Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), technical support, and game platform operations. These partners receive only the minimum information necessary for the specific service they provide and may not use that information for any other purpose.
5.2 Legal Obligations
We may be legally required to disclose necessary information in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, isp64 will always provide only the minimum information required.
5.3 Business Restructuring
In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new operating entity. In such cases, we will provide you with advance notice and ensure that the new entity also adheres to the same privacy standards.
6. Data Security Measures
isp64 applies industry-standard technical and organizational measures to protect your information. The key components of our security framework are described below:
🔐 Encryption
All data transmissions are secured using SSL/TLS encryption technology. Sensitive information in storage is kept in an encrypted state.
🛡️ Access Control
Only authorized personnel can access your personal information, and only on a need-to-know basis. All access is logged and monitored.
🔍 Regular Audits
Our systems undergo regular security testing. Any vulnerabilities are identified and resolved quickly.
That said, no transmission of information over the internet can be claimed to be completely secure. We ensure the highest level of protection within our means, but users must also take responsibility for keeping their account passwords and login credentials safe.
7. Data Retention Period
isp64 retains your personal information only for as long as necessary. We follow the policies below when determining retention periods:
- Information of active account holders is retained for the duration the account remains active.
- Even after an account is closed, some information may be retained for a defined period to meet applicable legal obligations.
- Transaction and financial records are retained in accordance with financial regulations.
- Security logs and activity records are generally deleted after a defined period.
Once the necessary retention period has ended, your information is securely deleted or anonymized in a way that makes it no longer possible to identify you.
8. Your Rights Over Your Information
isp64 respects your rights over your personal information. You may exercise the following rights:
Right to Access
You can request to view what information we hold about you.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Right to Data Portability
You can request to receive your information in a structured and readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
To exercise any of these rights, please contact us at [email protected]. We will evaluate your request appropriately. However, in some cases complete fulfillment of a request may not be possible due to legal obligations or legitimate interests.
9. Privacy of Minors
isp64 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step during account registration.
If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you have any information regarding this, please contact us.
10. Changes to This Policy
isp64 reserves the right to amend this Privacy Policy as needed. The Policy may be updated due to service improvements, legal requirements, or technological changes.
For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the site after an updated policy is published will be considered your acceptance of the new policy.
We recommend that you review this Policy regularly so that you are always up to date on how your information is being kept secure.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
isp64 Privacy Support
24/7 Live Chat Support
We provide support in both Bengali and English and will process your request as quickly as possible.
Your privacy is our top priority at isp64. We believe that a safe and transparent platform is what delivers a truly enjoyable experience. Thank you for trusting us.